Digital Channels | DTB Uganda

DTB’s digital banking platforms comprising of Mobile Banking, Internet Banking and ATMs and give you the convenience of paying bills from anywhere and anytime.

DTB 24/7 app is a safe and secure mobile banking application from DTB, with services satisfying more than just banking needs. Bank on-the-go with a host of banking services on your android or iOS device.

Our mobile banking is also available when you dial *202# on any phone. The platform offers transactional, query and account management services.

Benefits

Transact on-the-go from the comfort of your location day and night
Real-time notifications for debit and credit transactions
Facial, fingerprint and PIN transaction authentication is available on the DTB app
Convenience at its best
- No more queues
- No more late payments
- No more lost bills

Charges

Joining fees (one - time payment) - nil
Annual subscription - nil
Fee on adding or deletion of mobile number – nil
Internal funds transfer with in DTB - free
Cheque book request - free
Cheque status or enquiry - free
Alerts - currently all debit alerts are provided - free
Transfer from DTB account to mobile wallet account(MTN / Airtel / Africel) - per request UGX 5000/=
Balance request - free
Air time top up - per request UGX 200/=
External fund transfer - RTGS - per transaction UGX 15,000/=
Mini statement request - per request UGX 500/=

MTN mobile money to DTB account

5,000 to 125,000	charge (UGX): 1,500
125,001 to 250,000	charge (UGX): 2,250
250,001 to 500,000	charge (UGX): 6,000
500,001 to 1,000,000	charge (UGX): 9,000
1,000,001 to 2,000,000	charge (UGX): 13,500
2,000,001 to 5,000,000	charge (UGX): 16,500

Airtel mobile money to DTB account

5,001 to 15,000	charge (UGX): 700
15,001 to 30000	charge (UGX): 900
30,001 to 45000	charge (UGX): 1350
45,001 to 60,000	charge (UGX): 1500
60,001 to 125,000	charge (UGX): 2,000
125,000 to 250,000	charge (UGX): 2,250
250,001 to 500,000	charge (UGX): 6,000
500,001 to 1,000,000	charge (UGX): 9,000
1,000,001 to 2,000,000	charge (UGX): 13,500
2,000,001 to 5,000,000	charge (UGX): 16,500

1

application form

Download Key Facts Document

Download Application Form

The DTB iBanking platform offers you a comprehensive range of features to transact from the comfort of your office or home.

Features

Available to DTB customers signed up for the service through a link provided on our website

Transactional services comprising of funds transfer (IFT, EFT, SWIFT, and RTGS), Bulk transactions / bulk beneficiary uploads, forex and mobile money transfers
Query services comprising of account balance inquiry requests, transaction status, statement request, and transaction reports
Account management facility that enables clients to manage beneficiaries, schedule payments among others
Multi-currency online transactions through a variety of payment methods including:
- Internal Funds Transfer (IFT)
- Electronic Funds Transfer (EFT)
- Real-time Gross Settlement (RTGS)

Charges

Withdrawal fees
Over the counter (teller) - UGX 10,000 < 2,000,000
ATM - UGX 1,000
free withdrawals (fee applies after these)

Account statements
- Statements free of charge (fee applies after these) per < 1 year > 1year - UGX 5,000 to 10,000
Balance enquiry - zero
Administrative fees per month - zero
ATM card onetime cost / replacement charge - UGX 15,000
Below minimum balance charge - zero
Salary processing same-day credit
System alerts - zero
SMS alerts (per SMS alert) - zero
Account closure fees - UGX 25,000
Mobile app - zero
ATM cash deposits - zero
Monthly E-statement - zero

2

application form

Download Internet Banking Application Form

Download Key Facts Document

Download Terms and Conditions

Download DTB i24/7 User Guide

The bank currently has three types of ATMs, Wincor, NCR and GRG. The ATMs have a maximum cash dispensing limit of UGX 3,000,000. GRG ATMs also referred to as recyclers, offer both deposit and withdrawal functions.