Senior Relationship Manager; Corporate & Institutional Banking

On Site Closing Date: October 26, 2026

Reports to:

Head of Corporate & Institutional Banking

Job Description:

To achieve business growth for Corporate & Institutional banking business by prospecting and recruiting new to bank Corporate & Institutional banking customers and providing quality relationship management to ensure customer satisfaction hence achieving customer retention and generation of additional business through cross-sell opportunities.

Key Responsibilities:

Responsible for the growth of the Corporate & Institutional banking business portfolio to ensure set targets for portfolio growth, income and quality are achieved.
Prospect and recruit new Corporate & Institutional banking customers, understanding their needs and requirements and recommending appropriate products/services.
Achieve the set monthly and annual Corporate & Institutional banking targets for all the products.
Develop more Corporate & Institutional banking from the existing clientele, i.e., increase share of wallet by cross selling all banking products to all the existing and potential branch customers.
Monitor market conditions and trends and constantly give feedback to management for decision making.
Assist in identifying Corporate & Institutional banking customer needs not met by existing products and services and the implementation of new products and services.
Grow existing corporate & institutional banking customer relationships and establish new ones for the branch.
Relationship management of Corporate & Institutional banking customers through regular customer visits to monitor business progress.
Manage and monitor the corporate & institutional banking asset portfolio to ensure that non-performing loans (NPLs) are kept within the set targets.
Work with the Branch Managers at the branches to plan and coordinate Corporate Banking business and other sales activities/initiatives.
Cross-sell all DTB products and services
Ensure that all documentation and transactions are in line with local and regulatory anti-money laundering and KYC requirements, to comply with KYC.
Risk Management of existing and new portfolio/ customers to ensure a non-impaired asset and KYC compliant liability book.
Customer account maintenance including management of inactive and overdrawn · accounts. Proactively manage own learning and development by attaining required learning hours
Build and maintain teamwork
Participate in resource planning, setting performance objectives and providing regular feedback.

Ideal Job Specifications

Academic:

Bachelor’s degree in business related field.
Master’s Degree will be an added advantage

Professional:

Professional Qualification will be an added advantage.

Desired work experience:

3-5 years in Corporate/ Commercial banking, customer service and relationship management.
Knowledge and understanding of the processes and procedures of lending.

Ideal Job competencies

Technical Competencies:

Knowledge of Banking and Business Operations: Well round knowledge of ALL the Bank’s operations and processes and excellent knowledge of Bank policies and procedures
Product Knowledge: In depth knowledge of lending and deposit products and service delivery benchmarks and standards.
Credit Skills: Thorough knowledge and understanding of the credit processes and lending criteria
Risk Management: Risk and compliance management principles.
Technology Skills: Computer Literacy.

Behavioural Competencies:

Communication and Interpersonal Skills: Ability to build rapport easily with customers, have well developed oral and report-writing skills, and have the ability to work with teams. Networking across key business units.
Personal Ethics: Must be honest, fair, just but firm with self, and of high integrity.
Results and Achievement Oriented: Strives to achieve results, enjoys measuring others, being measured, and being judged on performance standards and those of others he leads.
Self-Driven & Motivated: Must be able to work without close supervision.
Negotiation Skills: Must be a good negotiator, particularly in changing behaviour and work practices but always Win/Win.

If you believe you meet the requirements as noted above, please forward your application letter, resume and copies of relevant professional / academic certificates to the email address indicated below.

[email protected]

Deadline: 27th March 2026

Only shortlisted candidates will be contacted.

Application Procedure.

If interested in the above position and meet the requirements indicated, please apply through the link below:

Apply for this job

Deadline for receiving applications is October 26, 2026