As a Team Lead, Enterprise Applications, you will lead a diverse team to support, maintain, and document Microsoft technologies that support the organization’s business processes and employee productivity, while ensuring security. You will have in-depth knowledge of on-prem Active Directory (AD), Azure AD, servers, clients, email, Microsoft Teams, and cloud technologies, along with experience in new implementation projects.

• Serve as the SME for Windows Server OS architecture and the Active Directory Domain in a mission-critical enterprise production environment.
• Provide Tier 2/3 support for troubleshooting and diagnosing issues in hybrid environments (on-premise and cloud).
• Work closely with internal and external senior technical engineers to design solutions or troubleshoot technical issues.
• Independently research and resolve highly complex technical problems.
• Continuously monitor and mitigate security vulnerabilities within the Microsoft infrastructure.
• Perform daily and weekly maintenance, proactively actioning alerts from monitoring systems.
• Manage MS subscriptions, licenses, and identity management, and create automated processes to enhance efficiency using PowerShell and Microsoft Graph API.
• Adhere to ITIL concepts, including Change Management, when making changes to key production systems.
• Assist with the creation of documentation, system configurations, and Standard Operation Manuals.
• Provide after-hours support for critical systems and collaborate with partners across different time zones.

• Experience working with Microsoft Identity technologies, including Active Directory, Windows File Services, and Group Policies.
• Expert knowledge of AD, ADFS, PKI, DNS, DHCP, and related services in a Windows Server landscape.
• Experience with Microsoft Exchange, VMware, and Virtualization technologies.
• Strong understanding of infrastructure, networking fundamentals, and monitoring best practices.

• 5+ years of IT experience, with at least 3-5 years working with Microsoft Identity technologies.
• Strong troubleshooting skills and a proven track record of progressive responsibility.
• Team player with leadership and communication skills, able to collaborate across global teams.
• Self-motivated with attention to detail and strong decision-making abilities.
• Ability to prioritize tasks and deliver results with a focus on quality.

If you meet the minimum requirements and can demonstrate the above competencies, submit your application to [email protected] on or before 14th Oct 2024.