Customer Service Survey

Hello there!

We would appreciate it if you took a moment to let us know how you feel about the quality of our services and how we can improve your experience at DTB by filling in the below details.

1. How would you rate your overall customer experience?

Very satisfactory

Satisfactory

Neutral

Dissatisfactory

Extremely dissatisfactory

2 a). What are your preferred banking channel(s)? (You can tick more than one)

Mobile Banking (m247) App

Mobile Banking (m247) *202#

Internet Banking (i247)

Debit card

Credit card

Agent Banking

ATM

b). How easy is it to use the above channels? (You can tick more than one)

Questions	Very easy	Easy	Neutral	Difficult	Very difficult
Mobile Banking (m247) App	Very easy	Easy	Neutral	Difficult	Very difficult
Mobile Banking (m247) *202#	Very easy	Easy	Neutral	Difficult	Very difficult
Internet Banking (i247)	Very easy	Easy	Neutral	Difficult	Very difficult
Debit card	Very easy	Easy	Neutral	Difficult	Very difficult
Credit card	Very easy	Easy	Neutral	Difficult	Very difficult
Agent Banking	Very easy	Easy	Neutral	Difficult	Very difficult
ATM	Very easy	Easy	Neutral	Difficult	Very difficult