If you have forgotten your debit card PIN to access ATM’s, please visit your nearest DTB branch. You will need to present two pieces of valid identification at the branch (photo identification is preferred).

Alternatively, you can contact the DTB Centre on toll-free 0800 242 242

For withdrawals:

• UGX 600 each time a DTB cardholder uses a DTB ATM that displays the Visa symbol
• UGX 1,500 each time a DTB cardholder uses an interswitch ATM
• UGX 5,000 each time a DTB cardholder uses a non-DTB ATM that displays the Visa symbol

For credit card cash advances, a cash advance fee applies for each withdrawal and interest is charged from the date the advance is taken.

The default cash withdrawal limit is UGX 2,000,000. To increase this, please visit your nearest branch and fill in the relevant form to request the increase in limit.

Visit your nearest branch and complete a standard replacement debit card form to get a replacement debit card.